Product information "AtroPIM SaaS Edition"
This Edition is built on the AtroCore Platform.
With AtroPIM SaaS Edition, you get:
- Cloud Hosting Package
 - Support & Maintenance Package
 - All Features of AtroPIM Open-Source Edition (more details)
 - Included 4 Premium Modules (Read below).
 
Included Modules
- Premium Modules:
 - Free Modules:
 
Additional Premium Modules (at additional cost)
- Other Premium modules are optional and available for subscription or purchase at an additional cost.
 
Price Overview
| Cloud Hosting / Support Packages* | Bronze | Silver | Gold | 
| Starter | 1 240 EUR every 3 months 4 464 EUR/year  | 
1 960 EUR every 3 months 7 056 EUR/year  | 
2 680 EUR every 3 months 9 648 EUR/year  | 
| Business | 1 330 EUR every 3 months 4 788 EUR/year  | 
2 050 EUR every 3 months 7 380 EUR/year  | 
2 770 EUR every 3 months 9 972 EUR/year  | 
| Enterprise | 1 420 EUR every 3 months 5 112 EUR/year  | 
2 140 EUR every 3 months 7 704 EUR/year  | 
2 860 EUR every 3 months 10 296 EUR/year  | 
* The price is calculated as follows: Hosting Price + Support Price + Flat Rate €220 (for included Premium Modules). Yearly prices include a 10% discount.
Hosting Packages
Software is operated as a "Private Cloud" with dedicated resources.
| Starter | Business | Enterprise | Custom | 
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| 300 EUR every 3 months* 1 080 EUR/year  | 
390 EUR every 3 months* 1 404 EUR/year  | 
480 EUR every 3 months* 1 728 EUR/year  | 
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* Price shown is for hosting in Germany. Contact us to get the price for your specific location. Yearly prices include a 10% discount.
IaaS Partners
You use the Software as a Private Cloud. We collaborate with different Infrastructure-as-a-Service (IaaS) partners. You can choose any location, offered by a chosen IaaS Partner. Would you like to obtain more information or receive advice on which configuration is best suited for you? Please contact us.
Characteristics
- Installation is included
 - Support and maintenance of all installed software
 - Fully managed 24x7
 - Availability monitoring
 - Incredible Performance thanks to modern Processors and NVMe SSDs
 - Possibility to change to a more performant package at any time for free.
 
Backups
We store the following backups:
| What? | When? | 
|---|---|
| Full Virtual Machine Image | For the last 7 days and the first day of the month for the last 6 months | 
| Full file copy, custom configurations, and DB Dump | Nightly | 
| Incremental snapshot backup | Weekly, every Sunday | 
| DB Dump and custom configurations | Last 10, automatically before every system update | 
Support & Maintenance Packages
You can choose one of the following Support Packages for your AtroCore/AtroPIM SaaS Edition:
| Bronze Support | Silver Support | Gold Support | Platinum Support | 
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| 720 EUR every 3 months 2 592 EUR/year  | 
1 440 EUR every 3 months 5184 EUR/year  | 
2 160 EUR every 3 months 7 776 EUR/year  | 
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* Yearly prices include a 10% discount.
Guaranteed Service Levels
- Infrastructure uptime of 99.99%, software uptime of 99%
 - TTR (time to repair) – 6 hours.
 - Performing a soft reboot – 30 minutes.
 - Response time
- Request – 16 hours
 - Fault – 8 hours
 - Urgent fault – 2 hours
 
 - Regular support time: 8:00 AM to 5:00 PM
 - Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST.
 
Contract Terms
- Contract term: 3 months, automatically extended
 - Notice period: 1 month to the end of the contract term
 - Billing: for 3 months in advance.