Product information "AtroPIM SaaS Edition"
This Edition is built on the AtroCore Platform.
With AtroPIM SaaS Edition, you get:
- Cloud Hosting Package
- Support & Maintenance Package
- All Features of AtroPIM Open-Source Edition (more details)
- Optional Premium Modules – subscribe only to what you need (see below).
Premium Modules
The Module Subscription is exclusively available for the SaaS Edition, billed every 3 months, and includes full module usage and all updates during that period. For On-Premise deployments, a permanent Module License must be purchased upfront. To receive updates after the first year, an annual Update Subscription is required, billed yearly at a rate of 20% of the standard module license price. You can order Premium Modules here in our Online Store.
Price Overview
| Cloud Hosting / Support Packages* | Bronze | Silver | Gold |
| Starter | € 340 / month € 3 672 / year |
€ 580 / month € 6 264 / year |
€ 820 / month € 8 856 / year |
| Business | € 370 / month € 3 996 / year |
€ 610 / month € 6 588 / year |
€ 850 / month € 9 180 / year |
| Enterprise | € 400 / month € 4 320 / year |
€ 640 / month € 6 912 / year |
€ 880 / month € 9 504 / year |
* The price is calculated as follows: Hosting Price + Support Price. Billed every 3 months in advance. Yearly prices include a 10% discount.
Hosting Packages
Software is operated as a "Private Cloud" with dedicated resources.
| Starter | Business | Enterprise | Custom |
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| € 100 / month* € 1 080 / year |
€ 130 / month* € 1 404 / year |
€ 160 / month* € 1 728 / year |
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* Price shown is for hosting in Germany. Contact us to get the price for your specific location. Billed every 3 months in advance. Yearly prices include a 10% discount.
IaaS Partners
You use the Software as a Private Cloud. We collaborate with different Infrastructure-as-a-Service (IaaS) partners. You can choose any location offered by a chosen IaaS Partner. Would you like more information or advice on which configuration is best suited to you? Please contact us.
Characteristics
- Installation is included
- Support and maintenance of all installed software
- Fully managed 24x7
- Availability monitoring
- Incredible Performance thanks to modern Processors and NVMe SSDs
- Possibility to change to a more performant package at any time for free.
Backups
We store the following backups:
| What? | When? |
|---|---|
| Full Virtual Machine Image | For the last 7 days and the first day of the month for the last 6 months |
| Full file copy, custom configurations, and DB Dump | Nightly |
| Incremental snapshot backup | Weekly, every Sunday |
| DB Dump and custom configurations | Last 10, automatically before every system update |
Support & Maintenance Packages
You can choose one of the following Support Packages for your AtroPIM SaaS Edition:
| Bronze Support |
Silver Support
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Gold Support
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Platinum Support
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| € 240 / month € 2 592 / year |
€ 480 / month € 5 184 / year |
€ 720 / month € 7 776 / year |
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* Billed every 3 months in advance. Yearly prices include a 10% discount.
Guaranteed Service Levels
- Infrastructure uptime of 99.99%, software uptime of 99%
- TTR (time to repair) – 6 hours.
- Performing a soft reboot – 30 minutes.
- Regular support time: 8:00 AM to 5:00 PM
- Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST.
Contract Terms
- Contract term: 3 months, automatically extended
- Notice period: 1 month to the end of the contract term
- Billing: for 3 months in advance.