Product information "AtroCore SaaS Edition"
Powered by the AtroCore Platform, this edition goes beyond product data management to include integration, workflows, master data, file handling, and more.
With AtroCore SaaS Edition, you get:
- Cloud Hosting Package
- Support & Maintenance Package
- All Features of AtroCore Open-Source Edition (more details)
- Optional Premium Modules: subscribe only to what you need.
Premium Modules
The Module Subscription is exclusively available for the SaaS Edition, billed every 3 months, and includes full module usage and all updates during that period. For On-Premise deployments, a permanent Module License must be purchased upfront. To receive updates after the first year, an annual Update Subscription is required, billed yearly at a rate of 20% of the standard module license price. You can order Premium Modules here in our Online Store.
Price Overview
| Cloud Hosting / Support Packages* | Bronze | Silver | Gold |
| Starter | € 340 / month € 3 672 / year |
€ 580 / month € 6 264 / year |
€ 820 / month € 8 856 / year |
| Business | € 370 / month € 3 996 / year |
€ 610 / month € 6 588 / year |
€ 850 / month € 9 180 / year |
| Enterprise | € 400 / month € 4 320 / year |
€ 640 / month € 6 912 / year |
€ 880 / month € 9 504 / year |
* The price is calculated as follows: Hosting Price + Support Price. Billed every 3 months in advance. Yearly prices include a 10% discount.
Hosting Packages
Software is operated as a "Private Cloud" with dedicated resources.
| Starter | Business | Enterprise | Custom |
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| € 100 / month* € 1 080 / year |
€ 130 / month* € 1 404 / year |
€ 160 / month* € 1 728 / year |
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* Price shown is for hosting in Germany. Contact us to get the price for your specific location. Billed every 3 months in advance. Yearly prices include a 10% discount.
IaaS Partners
You use the Software as a Private Cloud. We collaborate with different Infrastructure-as-a-Service (IaaS) partners. You can choose any location offered by a chosen IaaS Partner. Would you like more information or advice on which configuration is best suited to you? Please contact us.
Characteristics
- Installation is included
- Support and maintenance of all installed software
- Fully managed 24x7
- Availability monitoring
- Incredible Performance thanks to modern Processors and NVMe SSDs
- Possibility to change to a more performant package at any time for free.
Backups
We store the following backups:
| What? | When? |
|---|---|
| Full Virtual Machine Image | For the last 7 days and the first day of the month for the last 6 months |
| Full file copy, custom configurations, and DB Dump | Nightly |
| Incremental snapshot backup | Weekly, every Sunday |
| DB Dump and custom configurations | Last 10, automatically before every system update |
Support & Maintenance Packages
You can choose one of the following Support Packages for your AtroCore SaaS Edition:
| Bronze Support |
Silver Support
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Gold Support
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Platinum Support
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| € 240 / month € 2 592 / year |
€ 480 / month € 5 184 / year |
€ 720 / month € 7 776 / year |
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* Billed every 3 months in advance. Yearly prices include a 10% discount.
Guaranteed Service Levels
- Infrastructure uptime of 99.99%, software uptime of 99%
- TTR (time to repair) – 6 hours.
- Performing a soft reboot – 30 minutes.
- Response time
- Request – 16 hours
- Fault – 8 hours
- Urgent fault – 2 hours
- Regular support time: 8:00 AM to 5:00 PM
- Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST.
Contract Terms
- Contract term: 3 months, automatically extended
- Notice period: 1 month to the end of the contract term
- Billing: for 3 months in advance.