AtroCore SaaS Edition
Product information "AtroCore SaaS Edition"
Powered by the AtroCore Platform, this edition goes beyond product data management to include integration, workflows, master data, file handling, and more.
With AtroCore SaaS Edition, you get:
- Cloud Hosting Package
- Support & Maintenance Package
- All Features of AtroCore Open-Source Edition (more details)
- Included 4 Premium Modules (Read below).
Included Modules
- Premium Modules:
- Free Modules:
Additional Premium Modules (at additional cost)
- Other Premium modules are optional and available for subscription or purchase at an additional cost.
Price Overview
| Cloud Hosting / Support Packages* | Bronze | Silver | Gold |
| Starter | 1 240 EUR every 3 months 4 464 EUR/year |
1 960 EUR every 3 months 7 056 EUR/year |
2 680 EUR every 3 months 9 648 EUR/year |
| Business | 1 330 EUR every 3 months 4 788 EUR/year |
2 050 EUR every 3 months 7 380 EUR/year |
2 770 EUR every 3 months 9 972 EUR/year |
| Enterprise | 1 420 EUR every 3 months 5 112 EUR/year |
2 140 EUR every 3 months 7 704 EUR/year |
2 860 EUR every 3 months 10 296 EUR/year |
* The price is calculated as follows: Hosting Price + Support Price + Flat Rate €220 (for included Premium Modules). Yearly prices include a 10% discount.
Hosting Packages
Software is operated as a "Private Cloud" with dedicated resources.
| Starter | Business | Enterprise | Custom |
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| 300 EUR every 3 months* 1 080 EUR/year |
390 EUR every 3 months* 1 404 EUR/year |
480 EUR every 3 months* 1 728 EUR/year |
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* Price shown is for hosting in Germany. Contact us to get the price for your specific location. Yearly prices include a 10% discount.
IaaS Partners
You use the Software as a Private Cloud. We collaborate with different Infrastructure-as-a-Service (IaaS) partners. You can choose any location, offered by a chosen IaaS Partner. Would you like to obtain more information or receive advice on which configuration is best suited for you? Please contact us.
Characteristics
- Installation is included
- Support and maintenance of all installed software
- Fully managed 24x7
- Availability monitoring
- Incredible Performance thanks to modern Processors and NVMe SSDs
- Possibility to change to a more performant package at any time for free.
Backups
We store the following backups:
| What? | When? |
|---|---|
| Full Virtual Machine Image | For the last 7 days and the first day of the month for the last 6 months |
| Full file copy, custom configurations, and DB Dump | Nightly |
| Incremental snapshot backup | Weekly, every Sunday |
| DB Dump and custom configurations | Last 10, automatically before every system update |
Support & Maintenance Packages
You can choose one of the following Support Packages for your AtroCore SaaS Edition:
| Bronze Support | Silver Support | Gold Support | Platinum Support |
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| 720 EUR every 3 months 2 592 EUR/year |
1 440 EUR every 3 months 5184 EUR/year |
2 160 EUR every 3 months 7 776 EUR/year |
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* Yearly prices include a 10% discount.
Guaranteed Service Levels
- Infrastructure uptime of 99.99%, software uptime of 99%
- TTR (time to repair) – 6 hours.
- Performing a soft reboot – 30 minutes.
- Response time
- Request – 16 hours
- Fault – 8 hours
- Urgent fault – 2 hours
- Regular support time: 8:00 AM to 5:00 PM
- Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST.
Contract Terms
- Contract term: 3 months, automatically extended
- Notice period: 1 month to the end of the contract term
- Billing: for 3 months in advance.
Additional Premium Modules
