Support Package

Choose which Support Package fits best to your needs – Basic, Premium or Enterprise.


Available, delivery time 1-3 days

Product number: 10035.3
Product information "Support Package"

Support Packages

Billing per hour
Code management in a our central code repository
Access to major updates, minor updates, patch releases and security updates
Information service
E-mail support
Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)  
Emergency telephone hotline
Response time for inquiries 4 days 3 days 2 days
Response time in case of serious defects 4 hours 2 hours 1 hour
Free hours for support and inquiries monthly 1 2 3
Access to the ticket system  
Test environment
Staging environment    
Assigned Account Manager  
Real-time support via screen sharing  
Written developer support    


  • Contract term: 3 months, automatically extended
  • Notice period: 1 month to the end of the contract term
  • Billing: for 3 months in advance
  • Regular prices: Basic – 190 EUR/month, Premium – 290 EUR/month, Enterprise – 390 EUR/month
  • Discount for the first contract term: 300 EUR (100 EUR per month)
  • Installation of AtroCore Software is not included
  • Rent of modules is not included.

Do you want special conditions? 

No problem, Please contact us and we will offer you an Individual Support Package!