Support Package
Choose which Support Package fits best to your needs – Basic, Premium or Enterprise.
€190.00*
Available, delivery time 1-3 days
Product number:
10035.2
Product information "Support Package"
Support Packages
| Feature |
Basic
|
Premium
|
Enterprise
|
| Billing per hour | ✓ | ✓ | ✓ |
| Code management in a our central code repository | ✓ | ✓ | ✓ |
| Access to major updates, minor updates, patch releases and security updates | ✓ | ✓ | ✓ |
| Information service | ✓ | ✓ | ✓ |
| E-mail support | ✓ | ✓ | ✓ |
| Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1) | ✓ | ✓ | |
| Emergency telephone hotline | ✓ | ✓ | ✓ |
| Response time for inquiries | 4 days | 3 days | 2 days |
| Response time in case of serious defects | 4 hours | 2 hours | 1 hour |
| Free hours for support and inquiries monthly | 1 | 2 | 3 |
| Access to the ticket system | ✓ | ✓ | |
| Test environment | ✓ | ✓ | ✓ |
| Staging environment | ✓ | ||
| Assigned Account Manager | ✓ | ✓ | |
| Real-time support via screen sharing | ✓ | ✓ | |
| Written developer support | ✓ |
Conditions
- Contract term: 3 months, automatically extended
- Notice period: 1 month to the end of the contract term
- Billing: for 3 months in advance
- Regular prices: Basic – 190 EUR/month, Premium – 290 EUR/month, Enterprise – 390 EUR/month
- Discount for the first contract term: 300 EUR (100 EUR per month)
- Installation of AtroCore Software is not included
- Rent of modules is not included.
Do you want special conditions?
No problem, Please contact us and we will offer you an Individual Support Package!