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Support Package "Silver"

€570.00*

Prices excl. VAT (click for more details)

Available, delivery time: 1-3 days

Support

Product number: 20188

Product information "Support Package "Silver""

Support Packages

You can choose one of the following Support Packages for the On-Premise Usage:

Bronze Support	Silver Support	Gold Support	Platinum Support
Commercial Support with SLAs Access to new software releases (patches, updates and upgrades) E-mail support Usage of ticket system: 1 account Response time to critical defects - 8 hours Support for production environment	Everything in Bronze Support, plus: Installation of new software releases Telephone support: 7am - 4pm UTC Emergency telephone hotline Usage of ticket system: 2 accounts Response time to critical defects - 4 hours Support for test environment Support for system integration	Everything in Silver Support, plus: Information Service Installation of hotfixes Dedicated support manager Usage of ticket system: 5 accounts Response time to critical defects - 2 hours Support for custom features/modules Advisory support for customer success Real-time support via screen sharing Onboarding Support Creation of custom configurations Developer support in written form Support for staging environment System integration monitoring	Everything in Gold Support, plus: Highest priority Individual conditions Development of custom functionality/modules Dedicated Support Team Extended support hours Access to Exclusive Resources VIP support by our management team Support for additional environments
90 EUR/month	190 EUR/month	390 EUR/month	Contact Us
Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: Negotiable Notice period: Negotiable Billing: for Negotiable

Conditions

Contract term: 3 months, automatically extended
Notice period: 1 month to the end of the contract term
Billing: for 3 months in advance
Regular prices: Basic – 90 EUR/month, Premium – 190 EUR/month, Enterprise – 390 EUR/month
Discount for the first contract term: 300 EUR (100 EUR per month)
Installation of AtroCore Software is not included
Rent of modules is not included.

Do you want special conditions?

No problem, Please contact us and we will offer you an Individual Support Package!