Support Package "Gold"

Choose which Support Package fits best to your needs – Basic, Premium or Enterprise.

€390.00*

Available, delivery time: 1-3 days

Product number: 10035.3
Product information "Support Package "Gold""

Support Packages

You can choose one of the following Support Packages for the On-Premise Usage:

Bronze Support
Silver Support
Gold Support
Platinum Support
  • Commercial Support with SLAs
  • Access to new software releases (patches, updates and upgrades)
  • E-mail support
  • Usage of ticket system: 1 account
  • Response time to critical defects - 8 hours
  • Support for production environment
  • Everything in Bronze Support, plus:
  • Installation of new software releases
  • Telephone support: 7am - 4pm UTC
  • Emergency telephone hotline
  • Usage of ticket system: 2 accounts
  • Response time to critical defects - 4 hours
  • Support for test environment
  • Everything in Silver Support, plus:
  • Information Service
  • Installation of hotfixes
  • Dedicated support manager
  • Usage of ticket system: 5 accounts
  • Response time to critical defects - 2 hours
  • Support for custom features/modules
  • Advisory support for customer success
  • Real-time support via screen sharing
  • Onboarding Support
  • Creation of custom configurations
  • Developer support in written form
  • Support for staging environment
  • Everything in Gold Support, plus:
  • Highest priority
  • Individual conditions
  • Development of custom functionality/modules
  • Dedicated Support Team
  • Extended support hours
  • Access to Exclusive Resources
  • VIP support by our management team
  • Support for additional environments
90 EUR/month 190 EUR/month 390 EUR/month Contact Us
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: Negotiable
  • Notice period: Negotiable
  • Billing: for Negotiable
 

Conditions

  • Contract term: 3 months, automatically extended
  • Notice period: 1 month to the end of the contract term
  • Billing: for 3 months in advance
  • Regular prices: Basic – 90 EUR/month, Premium – 190 EUR/month, Enterprise – 390 EUR/month
  • Discount for the first contract term: 300 EUR (100 EUR per month)
  • Installation of AtroCore Software is not included
  • Rent of modules is not included.

Do you want special conditions? 

No problem, Please contact us and we will offer you an Individual Support Package!