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Support Package "Bronze"

€720.00*

Prices excl. VAT (click for more details)

Available, delivery time: 1-3 days

Support

Product number: 20118

Product information "Support Package "Bronze""

Support Packages

You can choose one of the following Support Packages for the On-Premise Usage:

Bronze Support	Silver Support	Gold Support	Platinum Support
Commercial Support with SLAs Installation of new software releases (SaaS only) E-mail support Emergency support Usage of ticket system: 1 account Response time to critical defects - 8 hours Support for 1 environment Up to 5 users Up to 10 000 records	Everything in Bronze Support, plus: Installation of new software releases Telephone support: 8am - 5pm CET/CEST After-hours emergency support Usage of ticket system: 2 accounts Response time to critical defects - 4 hours Support for 2 environments Support for 1 integration Up to 10 users Up to 50 000 records	Everything in Silver Support, plus: Information Service Installation of hotfixes Dedicated support manager Usage of ticket system: 5 accounts Response time to critical defects - 2 hours Support for custom features/modules Advisory support for customer success Real-time support via screen sharing Developer support in written form Support for 3 environments Support for 2 integrations Up to 20 users Up to 100 000 records	Everything in Gold Support, plus: Highest priority Individual conditions Dedicated Support Team Extended support hours Access to Exclusive Resources VIP support by our management team Support for multiple environments Support for multiple integrations 20+ users 100 000+ records
720 EUR every 3 months 2 592 EUR/year	1 440 EUR every 3 months 5184 EUR/year	2 160 EUR every 3 months 7 776 EUR/year	Contact Us
Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: Negotiable Notice period: Negotiable Billing: Negotiable