Software Cloud (SaaS)

€570.00*

Prices excl. VAT (click for more details)

Resource Package

Support Package

Product number: 10039

Product information "Software Cloud (SaaS)"

Cloud Package

The cloud and on-premise software have the same functionality for Product Information Management (PIM), Digital Asset Management (DAM) and Master Data Management (MDM). Cloud Edition can be used with or without modules.

Price Overview

Resources/Support Packages	Bronze	Silver	Gold
Starter	190 EUR	290 EUR	490 EUR
Business	270 EUR	370 EUR	570 EUR
Enterprise	430 EUR	530 EUR	730 EUR

Ressources

Software is operated as a "Private Cloud" with dedicated ressources.

Starter	Business	Enterprise	Custom
Unlimited data records and users 4 GB RAM 2 CPUs 80 GB SSD DB Backups Snapshot Backups Additional storage: 100 GB for 25 EUR Bronze, Silver, Gold or Platinum Support (extra charge)	Unlimited data records and users 8 GB RAM 4 CPUs 160 GB SSD DB Backups Snapshot Backups Additional storage: 100 GB for 25 EUR Bronze, Silver, Gold or Platinum Support (extra charge)	Unlimited data records and users 16 GB RAM 8 CPUs 320 GB SSD DB Backups Snapshot Backups Additional storage: 100 GB for 25 EUR Bronze, Silver, Gold or Platinum Support (extra charge)	Unlimited data records and users Cumston RAM Custom CPUs Custom SSD DB Backups Snapshot Backups Additional storage: 100 GB for 25 EUR Bronze, Silver, Gold or Platinum Support (extra charge)
100 EUR/month	180 EUR/month	340 EUR/month	Contact Us
Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: Negotiable Notice period: Negotiable Billing: for Negotiable

Support packages

You can choose one of the following Support Packages for your Software Cloud (SaaS):

Bronze Support	Silver Support	Gold Support	Platinum Support
Commercial Support with SLAs Access to new software releases (patches, updates and upgrades) E-mail support Usage of ticket system: 1 account Response time to critical defects - 8 hours Support for production environment	Everything in Bronze Support, plus: Installation of new software releases Telephone support: 7am - 4pm UTC Emergency telephone hotline Usage of ticket system: 2 accounts Response time to critical defects - 4 hours Support for test environment Support for system integration	Everything in Silver Support, plus: Information service Installation of hotfixes Dedicated support manager Usage of ticket system: 5 accounts Response time to critical defects - 2 hours Support for custom features/modules Advisory support for customer success Real-time support via screen sharing Onboarding Support Creation of custom configurations Developer support in written form Support for staging environment System integration monitoring	Everything in Gold Support, plus: Highest priority Individual conditions Development of custom functionality/modules Dedicated Support Team Extended support hours Access to Exclusive Resources VIP support by our management team Support for additional environments
90 EUR/month	190 EUR/month	390 EUR/month	Contact Us
Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: 3 months Notice period: 1 month Billing: for 3 months in advance	Contract term: Negotiable Notice period: Negotiable Billing: for Negotiable

IaaS Partners

You use the Software as a Private Cloud. We colaborate with the following Infrastructure-as-a-Service (IaaS) partners:

DigitalOcean (standard fo this offer)
Microsoft Azure
Amazon AWS
Other possible on request

You can choose any location, offered by a choosen IaaS Partner.

Do you need advice on which configuration is best for you? Please contact us. if you want to have other ressources or use Microsoft Azure or Amazon AWS.

Guaranteed service levels

Infrastructure uptime of 99.99%, software uptime of 99%
TTR (time to repair) – 6 hours.
Performing a soft reboot – 30 minutes.
Response time
- Request – 16 hours
- Fault – 8 hours
- Urgent fault – 2 hours
Regular support time: 8:00 AM to 5:00 PM
Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST

Characteristics

Installation of AtroCore Software is included
Rent of modules is not included
Fully managed 24x7
Availability monitoring
Locations: New York, Amsterdam, San Francisco, Singapore, London, Frankfurt, Toronto, Bangalore
Incredible Performance thanks to Premium Intel® Processors and NVMe SSDs
Possibility to change to any more performant package any time for free
The notice period is 1 month to the end of the quarter
Minimum contract term is one quarter.

Conditions

Contract term: 3 months, automatically extended
Notice period: 1 month to the end of the contract term
Billing: for 3 months in advance
Rent of paid modules is not included.

Backups

We store the following backups:

What?	When?
Full Virtual Machine Image	For the last 7 days and for the first day of the month for the last 6 months
Full file copy, custom configurations and DB Dump	Nightly
Incremental snapshot backup	Weekly, every Sunday
DB Dump and custom configurations	Last 10, automatically before every system update