Software Cloud (SaaS)

Use AtroCore, AtroPIM and AtroDAM from your private cloud. Our solutions are ultra-modern, scalable and flexible!

€530.00*

Product number: 10039.8
Product information "Software Cloud (SaaS)"

Cloud Package

The cloud and on-premise software have the same functionality for Product Information Management (PIM), Digital Asset Management (DAM) and Master Data Management (MDM). Cloud Edition can be used with or without modules. 

Price Overview

Resources/Support Packages Bronze Silver Gold
Starter 190 EUR 290 EUR 490 EUR
Business 270 EUR 370 EUR 570 EUR
Enterprise 430 EUR 530 EUR 730 EUR

Ressources

Software is operated as a "Private Cloud" with dedicated ressources.

Starter
Business
Enterprise
Custom
  • Unlimited data records and users
  • 4 GB RAM
  • 2 CPUs
  • 80 GB SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 25 EUR
  • Bronze, Silver, Gold or Platinum Support (extra charge)
  • Unlimited data records and users
  • 8 GB RAM
  • 4 CPUs
  • 160 GB SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 25 EUR
  • Bronze, Silver, Gold or Platinum Support (extra charge)
  • Unlimited data records and users
  • 16 GB RAM
  • 8 CPUs
  • 320 GB SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 25 EUR
  • Bronze, Silver, Gold or Platinum Support (extra charge)
  • Unlimited data records and users
  • Cumston RAM
  • Custom CPUs
  • Custom SSD
  • DB Backups
  • Snapshot Backups
  • Additional storage: 100 GB for 25 EUR
  • Bronze, Silver, Gold or Platinum Support (extra charge)
100 EUR/month
180 EUR/month
340 EUR/month
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: Negotiable
  • Notice period: Negotiable
  • Billing: for Negotiable

Support packages

You can choose one of the following Support Packages for your Software Cloud (SaaS):

Bronze Support
Silver Support
Gold Support
Platinum Support
  • Commercial Support with SLAs
  • Access to new software releases (patches, updates and upgrades)
  • E-mail support
  • Usage of ticket system: 1 account
  • Response time to critical defects - 8 hours
  • Support for production environment
  • Everything in Bronze Support, plus:
  • Installation of new software releases
  • Telephone support: 7am - 4pm UTC
  • Emergency telephone hotline
  • Usage of ticket system: 2 accounts
  • Response time to critical defects - 4 hours
  • Support for test environment
  • Everything in Silver Support, plus:
  • Information service
  • Installation of hotfixes
  • Dedicated support manager
  • Usage of ticket system: 5 accounts
  • Response time to critical defects - 2 hours
  • Support for custom features/modules
  • Advisory support for customer success
  • Real-time support via screen sharing
  • Onboarding Support
  • Creation of custom configurations
  • Developer support in written form
  • Support for staging environment
  • Everything in Gold Support, plus:
  • Highest priority
  • Individual conditions
  • Development of custom functionality/modules
  • Dedicated Support Team
  • Extended support hours
  • Access to Exclusive Resources
  • VIP support by our management team
  • Support for additional environments
90 EUR/month 190 EUR/month 390 EUR/month Contact Us
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: 3 months
  • Notice period: 1 month
  • Billing: for 3 months in advance
  • Contract term: Negotiable
  • Notice period: Negotiable
  • Billing: for Negotiable

 

IaaS Partners

You use the Software as a Private Cloud. We colaborate with the following Infrastructure-as-a-Service (IaaS) partners: 

  • DigitalOcean (standard fo this offer)
  • Microsoft Azure
  • Amazon AWS
  • Other possible on request

You can choose any location, offered by a choosen IaaS Partner.

Do you need advice on which configuration is best for you? Please contact us. if you want to have other ressources or use Microsoft Azure or Amazon AWS.

Guaranteed service levels

  • Infrastructure uptime of 99.99%, software uptime of 99%
  • TTR (time to repair) – 6 hours.
  • Performing a soft reboot – 30 minutes.
  • Response time
    • Request – 16 hours
    • Fault – 8 hours
    • Urgent fault – 2 hours
  • Regular support time: 8:00 AM to 5:00 PM
  • Emergency support time: 7:00 AM to 8:00 AM and from 5:00 PM to 9:00 PM CET/CEST, and on weekends and public holidays from 8:00 AM to 5:00 PM CET/CEST

 

Characteristics

  • Installation of AtroCore Software is included
  • Rent of modules is not included
  • Fully managed 24x7
  • Availability monitoring
  • Locations: New York, Amsterdam, San Francisco, Singapore, London, Frankfurt, Toronto, Bangalore
  • Incredible Performance thanks to  Premium Intel® Processors and NVMe SSDs
  • Possibility to change to any more performant package any time for free
  • The notice period is 1 month to the end of the quarter
  • Minimum contract term is one quarter.

Conditions

  • Contract term: 3 months, automatically extended
  • Notice period: 1 month to the end of the contract term
  • Billing: for 3 months in advance
  • Rent of paid modules is not included.

Backups

we store the following backups:

  • 20 last DB backups (done every time before system update)

Full snapshot backups:

  • for the last 7 days
  • for the first day of the year
  • for the 1st day of each quarter
  • for the 1st day of the last 3 months